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Delivery Policy

Last Updated: July 2026

Processing Times

  • Standard Timeline: Orders are packed and dispatched within 2–3 business days.
  • We process orders from Monday to Friday, excluding public holidays.
  • Delays: If we experience a high volume of orders, processing may take slightly longer. We appreciate your patience and will email you if a significant delay occurs.

Domestic Shipping Rates & Estimates

We ship nationwide across South Africa using The Courier Guy. Shipping fees are calculated at checkout based on your delivery address and size of package.

Free Local Pickup

If you live nearby, you can skip the shipping fees and collect your order directly from us:

  • Collection Point: Masicorp Office, Chasmay Campus, Chasmay Road, Sunnydale 7975
  • Hours: Mondays to Fridays 09h00-16h00
  • Process: Please wait until you receive an “Order Ready for Collection” email before coming through.

Order Tracking

As soon as your parcel is handed over to the courier, we will email you a tracking link. You can use this link to monitor your delivery status in real-time.

P.O. Boxes

Street Addresses Only: Our door-to-door couriers require a physical street address where someone is available to sign for the parcel during working hours (8:00 AM – 5:00 PM). We cannot deliver to P.O. Boxes.

Damaged or Lost Items

While we pack every item with care, mishaps can happen. If your package arrives damaged, or if it goes missing in transit, please email us at contact@masicorp.org within 48 hours of the delivery date. Please include your order number and photos of the damaged items so we can assist you.

 

Return, Refund, and Cancellation Policy

Your satisfaction is important to us. As our items are sold strictly for fundraising purposes to support our education and skills development programmes, we manage returns in line with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA):

  • Cancellations & Cooling-Off: In terms of Section 44 of the ECTA, you are entitled to cancel your purchase within 7 days of receiving the goods without reason or penalty. However, you will be liable for the direct cost of returning the goods to us in their original, unopened, and unused packaging.
  • Defective or Damaged Goods: If your item arrives damaged or is defective, please notify us at contact@masicorp.org within 48 hours of delivery with photographic proof. We will arrange a replacement or a full refund at no cost to you.
  • Refund Processing: Once your return is received and inspected, approved refunds will be processed back via the original payment method within 7–10 business days.